Shipping policy

When will I receive my order?

When will I receive my order?

When will I receive my order?

It takes us 3-7 working days to process an order, after which we will ship it to you. The shipping time depends on your location, but you can estimate it as follows:

We will ship your order within 3-7 business days.

USA: 3-4 business days

  • Europe: 5-7 working days
  • Australia: 2-14 working days
  • Japan: 4-8 working days
  • Japan: 4-8 working days
  • International: 10-20 working days
  • International: 10-20 working days

Where will my order be shipped from?

Where will it be shipped from?

Where will it be shipped from?

We work with a print-on-demand company with management centres all over the world!

  • We work with a print-on-demand company with management centres all over the world!

    Will I have to pay customs fees for my order?

    Will I have to pay customs fees for my order?

    International orders may incur additional customs charges. This fee is not under our control, and is the decision of your local customs agency. Customs policies vary greatly between countries, so we recommend that you speak to your local authorities for clarification. 

    My order should have arrived by now, but I haven't received it yet, what should I do?

    What should I do?

    Before contacting us, please help us by following these steps:

    Before you contact us, please help us by following these steps:

  • Check your confirmation email to make sure there are no errors in the shipping address.
  • Ask for your order at your local post office.
  • Ask your local post office for your order.
  • Ask your local post office for your order.
  • Ask your neighbours if the carrier has left them your parcel.
  • Ask your neighbours if the carrier has left them your parcel.

    Pro tip: Avoid theft. If you will not be at home on the day of delivery, use your work address or wherever you will be.If the address is correct and the parcel is not at the post office or with your neighbours, please contact us at comercial@panuelico.com with your order number.

    If there is a problem with the delivery address, please contact us at comercial@panuelico.com with your order number.

    If there is a problem, please contact us at comercial@panuelico.com.

    If there is a problem with your shipping address, we may be able to reship your product, but you will be responsible for the cost.

    Pro tip: Your postcode is a crucial part of your address. Make sure you enter it correctly.

    Pro tip: Your postcode is a crucial part of your address.

    How are products made?

    How are products made?

    How are products made?

    We work with a print-on-demand manufacturer, which has production and

    logistics

    centres.

    production and logistics centres around the world. Your orders are printed and

    shipped from the nearest centre to the customers' final address.

    How do I track my order?

    How do I track my order?

    If your shipping method includes tracking, you will receive a link by email when your order is shipped. If you have any questions about your shipment, please contact us at comercial@panuelico.com

    I have received the wrong or damaged product, what do I do?

    What do I do?

    We are sorry if your product has arrived damaged. To resolve this as soon as possible, please email us at comercial@panuelico.com within one week of delivery with photos of your damaged product, your order number and any other details you have about the order. We will get back to you with a solution as soon as possible!

    We will contact you with a solution as soon as possible!