Refund policy

Returns

Returns Policy

Our policy lasts 30 days.

Our policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately we are unable to offer you a refund or exchange.

We are unable to offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

Any claims for misprinted / damaged / faulty items must be sent within 4 weeks of receipt of the product.For packages lost in transit, all claims must be sent no later than 4 weeks after the estimated delivery date.Claims that are deemed to be an error on our part are covered at our expense.

Claims that are deemed to be an error on our part are covered at our expense.

If you or your customers notice a problem with the products or anything else in the order, please send us a report.

Make sureto choose your size correctly, all products are shown with the sizing in the product description, in case of return, by choosing an inappropriate size the buyer will bear all shipping costs.

Incorrect address: if you provide an address that the courier considers insufficient, the shipment will be returned to our facilities. You will be responsible for reshipment costs once we have confirmed an updated address with you (if applicable).

Products that are intimate are exempt from being returned.

Non-returnable additional items:

- Gift cards

- Face masks

- Underwear

- Underwear.

- Underwear

- Underwear.

To complete your return, we require a receipt or proof of purchase.

- Gift cards

- Masks.

- Underwear.

Do not send your purchase back to the manufacturer.

- Underwear.

There are certain situations where only partial refunds (if applicable)

We will only issue partial refunds.

- Any item that is not in its original condition, is damaged or is missing parts for reasons that are not due to our error

- Any items returned more than 30 days after delivery

- Any item returned more than 30 days after delivery

Refunds (if applicable)

On receipt and inspection of your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original credit card or payment method, within a certain amount of days

Late or missing refunds (if applicable)

If you have not yet received a refund, please contact us.

If you have not yet received a refund, first check your bank account again

Then contact your credit card company, it may take some time before your refund is officially posted.

Then contact your bank. There is often some processing time before a refund is issued.

If you have done all of this and still have not received your refund, contact us at atencionalcliente@pañuelico.com

Items on offer (where applicable)

Only regular priced items can be refunded, unfortunately sale items cannot be refunded.

Refundable items (if applicable).

Exchanges (if applicable)

We only replace items at regular price.

We only replace items if they are faulty or damaged. If you need to exchange it for the same item, please email us at atencionalcliente@pañuelico.com and send your item to: Islas madeiras, 3 - 28905 Getafe, Madrid, Spain.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

When the returned item is received, a gift certificate will be sent to you.

If the item is not returned to you.

If the item was not marked as a gift when you purchased it, or if the donor received the order to be shipped to you later, we will send a refund to the donor and he will find out about your return.

Delivery

To return your product, you must send it by post to: C/Islas madeiras, 3 - 28905 Getafe, Madrid, Spain.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Notification for EU consumers:According to Article 16 (c) and (e) of Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. The supply of goods manufactured to the consumer's specifications or clearly personalised;
2. Sealed products which have been opened after delivery and are therefore not suitable for return for reasons of health protection or hygiene,

Therefore, Pañuelico reserves the right to refuse returns at its sole discretion.

Pañuelico reserves the right to refuse returns at its sole discretion.

This Policy shall be governed by and construed in accordance with the English language, regardless of any translations made for any purpose.

Refund policy

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